Case Study: IoT SaaS Transformation

Customer Story: Infortek Limited partnered with Kosa to modernise their IceCube platform—an advanced solution for commercial refrigeration monitoring with ML-based alerting and audit capabilities. Together, we redesigned the core processing systems, resulting in improved system availability and substantial savings in operational costs. The engagement also established a robust foundation for future scalability, positioning Infortek to confidently support growth and rapidly deliver new capabilities.

Challenge: Infortek Limited faced significant barriers to growth due to a dated and unreliable SaaS platform that limited their ability to expand their customer base. The lack of in-house expertise in IoT and cloud technologies further constrained their ability to modernise. They required a strategic technology partner to lead the transformation of their product into a scalable, future-ready solution.

Solution: Kosa partnered closely with Infortek Limited to design and implement a comprehensive modernisation strategy. Key elements of the engagement included:

• Re-architecting the system to improve reliability, performance, and scalability.
• Building a secure cloud-native platform for real-time data ingestion, processing, and ML-based alerting.
• Seamlessly integrating with existing legacy components to maintain continuity in device and user management.

This collaborative approach ensured a smooth transition while laying the groundwork for long-term product evolution. Igor built the platform architecture and cloud infrastructure. Valerie developed and trained the ML models for intelligent monitoring.

Results: The transformed solution enhanced system reliability and streamlined the integration of new features. Introduction of a modernised alerting architecture not only improved customer engagement but also enabled proactive sales outreach—something previously not feasible. Additionally, the revamped system architecture led to a substantial reduction in operational costs, directly contributing to increased investor confidence and satisfaction.